Arguably the best Brand Champion that ever lived

“It’s not the consumer’s job to know what they want,” one of the greatest Steve Jobs quotes of all time. How would a consumer know that they want a device that they have never fathomed existing before such as a gadget smaller than a checkbook that can hold over 2,000 songs, or a revolutionary touch screen phone with a widescreen iPod and irreplicable web accessibility, or a touchable “pad” smaller than a piece of paper than can email, surf the web, and watch movies. This is what Steve Jobs did best, envisioned and created consumer desire where there was none. Jobs created a cult following in his products by shaping his brand perception so precisely. A true Mac follower wants the new Apple product even before they know what it is. 30 million iPads, 100 million iPhones, and 300 million iPods were not sold solely because they were great products (though they are), they were sold because of the ethos of the Apple brand that people identify so strongly with. The ethos of Apple is where Steve Jobs’ genius really shined.

When we think back to the most memorable commercials of all time, we think of Britney Spears and Pepsi, “Can you hear me know” from Verizon, Budweiser frogs, and of course the 1984 Apple Commercial. The 1984 commercial started the Apple ethos that PC users were mindless drones slaving to Big Brother, and everyone unique, hip, and passionate were clearly Apple. We have seen this idea in almost every Apple marketing campaign since 1984, including the “10^th funniest commercial of all time”- Apple’s Stuffed (pictured left), where streamlined Josh Long in jeans and t-shirt embodies Mac and the “stuffed” man in a suit waddling around represents PC. Mac is perceived as the computer of the youth, which is most evident on college campuses (shown below).

Steve Jobs was on the forefront of forming and constantly maintaining this perception of Apple. Jobs personified the mac image in himself. When Apple would announce the release of a new product, Jobs would be there presenting it and championing the brand in his jeans and black turtleneck. He personally stood behind and promoted every single product Apple touched, how many CEO’s can you say that about? This dedication to the business and brand is what made Jobs one of the most well known executives of all time.

Brand Champions are leaders inside a company who “champion” the business cause, pushing their company to be the very best they can be and reach their goals and objectives. The things we at Brand Iron look for in Brand Champions are: someone who demonstrates leadership and inspires others to ride for the brand, someone who is creative and entrepreneurial as well as being a visionary, someone who is results oriented and successful, someone who is separate from the heard, owns their own space and clearly communicates why they are the best.

Though we have worked with hundreds of Brand Champions during our lifespan as a branding agency, recently David Puchi has stood out as someone who lives for his brand, is setting his company up for success, and is setting a good example for his brand ambassadors. David Puchi, a managing partner at Baseline Investments, has successfully lead Baceline to be nationally recognized as the “No Debt, All Cash” experts. David has been an invaluable asset to his company by not only raising millions in capital to fund Baceline’s investment activities but also by staying committed to drive his company to their full potential. By recognizing the importance of Brand Iron’s concept of holistic branding, David was able to work with us to embrace the integrated marketing strategy. David led Baceline to utilize Logo Design, Investor Presentations, Sales Materials, Public Relations, Trade Show Marketing, Direct and Email Marketing and Print Advertising.           

Living the Baceline brand has allowed David to successfully reposition Baceline Investments during tough economic times. By working with Brand Iron to develop a business plan and investor presentations (shown right), David has truly been able to “champion” his brand and forge ahead. David recognized that his brand must show through in every medium from advertising and public relations to the branding and packaging of Baceline’s investment funds.

 David was able to put together messages for Baceline’s print advertisements that really resonated with his target market (shown right). He created a brand identity that was used to package each of Baceline’s Funds -No Debt Real Estate Investment Funds, the Heartland Funds, and the Distressed Real Estate and Debt Opportunities Fund.    Baceline Investments was able to successfully reposition itself to attract investors. By attracting quality investors, acquisition opportunities increased and Baceline achieved national awareness by raising $140M in assets within five years.

At lunch the other day at the Blue Bonnet Café in Denver, Colorado (not a client by the way), this very warm and friendly gentleman approached me and my guest at lunch. Gary was his name and he expressed his true desire to make sure we were having a great lunch and if we needed anything, please let him know. He also communicated his sincere thanks for coming in today and eating at his restaurant. This isn’t a once and awhile occurrence, Gary does this all the time, making sure all his guests are treated well and taking care of. I eat there regularly and Gary is always there taking great care of his guests. Gary is an example of a true brand champion. He exudes customer service and appreciation of the people that come to dine in his restaurant. Whether you run a restaurant, a one-person company or a multi-billion dollar company, we can all learn from his approach to leading and “riding” for his brand. We can all get out in front of our clients and communicate our brand’s value and what it stands for. Customers enjoy hearing from brand champions. Let’s all lead our teams as brand champions to communicate and deliver our company’s value. “Hats Off” to Gary and his restaurant, the Blue Bonnet Café, in Denver, Colorado.

Written by Michael Doyle, President of Brand Iron

I love reviewing Interbrand’s yearly list of the best global brands. I think it paints an accurate picture of what’s going on in the economy, how certain industries are affected, and how and why some companies have continued to thrive despite harsh conditions.

First off, the top 10 brands of 2008 were also the top 10 brands of 2007, with the exception of Google (who jumped from the 20th position to replace Mercedes Benz).

1. Coca-Cola
2. IBM
3. Microsoft
4. GE
5. Nokia
6. Toyota
7. intel
8. McDonald’s
9. Disney
10. Google

The complete list of the top 100 brands can be found here.
http://www.interbrand.com/best_global_brands.aspx

The credit market affects financial institutions differently
Citi and Merrill Lynch both fell significantly from 2007 to 2008 (22nd position to 34th position and 11th position to 19th position, respectively). However, Visa’s and American Express’ brand values rose due to their trusted brands. I believe this has a lot to do with how consumers see these companies. For the most part, consumers saw the credit market debacle as a fault of the lending institutions. Credit card companies were able to maintain brand value, not only through continued brand communication, but because of the physical relationship consumers have with their credit cards. What’s in your wallet right now? – Mastercard, Visa or American Express? We love to use credit cards and the convenience they give us.

Sustainability leads and valued brands
Companies that are on the forefront of sustainable initiatives held strong on Interbrand’s list. Honda was the only car manufacture to report better sales in June 2008, than it did last year. GE and BP increased their brand value over 2007 by investing in sustainable business practices. BP has invested heavily both in internal processes and direct consumer communication.

Companies that are delivering green products and sustainable business practices will continue to increase brand value in the future because that is what the market demands.

These are the two aspects that caught my eye when reviewing Interbrand’s Top 100 Global Brands. A couple points small and medium-size businesses we can learn from this are:

• Perception is reality. If people have an inaccurate perception of you – you must work to change your brand. For example, financial institutions like Merrill Lynch need to transcend the “financial lending” market and position themselves to better relate to consumers and to expand their value. Pro-active marketing to address head-on the brand challenges is a great way to fend off negative brand perceptions.
• What is good for the environment is good for your business. Innovative products and citizenship holds great value with consumers.

Now is the time to re-position your company so that your customers see the value in choosing you. Brand Iron can help you with brand positioning and communicating what you do. You have the power to influence the decisions your customers make. Make sure your brand is putting you in the best light possible and is creating a good and memorable customer experience.

Written by Josh Barker

I think we can all agree that after going through this past year, it is certainly time for a “New Start” for the New Year. We could all use a fresh start for the economy, housing, banking, government and business. As it applies to your business, if you aren’t prepared and proactive to the challenges that are certain to arise, you will be left behind.

I can’t tell you how many times I have heard recently from our partners, clients, prospects, leads, etc. that people are “just waiting to see what happens”. Unfortunately, most who take this “wait and see approach” end up losing time and results.

With things being tight and people and businesses being guarded with resources, it’s a more competitive landscape than ever before. People and companies are struggling and the weak are getting ravaged. Are you positioning yourself and your company to be as competitive as possible? Now is the time to take advantage of the current economic situation and propel yourself to be the leader in your field.

Since it is the beginning of the New Year, it is time to make a “New Start”.

Revenue
Let’s start the thing that most people and companies are in need of: Revenue. Have you evaluated your lead generation activities? Are you doing enough to fill your pipeline? Are you utilizing online marketing, networking, partnering, calling and mailings to get people to say “yes” to meetings or walking through the doors of your business?

Sales
Do you know what it is going to take to get prospects to convert to clients? Do you know what it is going to take to move them off the dime? Are you asking for the business?

Brand Positioning
Do you have the right message? …a strong call to action? … positioning that separates you from the competition? Do you understand not just why you are as good as the competition, but why you are better than the competition? Why should someone purchase you, your product or service over the competition?

Are you being pro-active and creating enough opportunities for you to reach your goals and objectives? Are you doing enough marketing and sales activities to make the numbers work in your favor?

If you can’t answer “yes” to all of these questions, it is probably time to get off the dime and make the New Year a “New Start” to reaching your goals and objectives. Brand Iron can help you develop proactive goals for 2009 and a roadmap of what it is going to take to get you there.

It’s time to get started and map out a plan to succeed in this New Year.

Written by Michael Doyle, Brand Iron President