Today’s economic climate and growing market competition create major challenges for businesses of any size.  As business pressures mount, it is proven that stronger brands have better success weathering storms.  Being able to differentiate, demonstrate value and cultivate meaningful relationships with customers is critical to long-term success. In other words, “Brands are the express checkout for people living their lives at ever increasing speed,” says Brandweek.

But businesses who work hard to create strong brand value sometimes fall into the trap of thinking the work is done.  Protecting and defending your brand can prove to be just as valuable as building it. “Reputation Management” is a necessary component that must be part of every company’s strategic, long-term plan.

Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it.”

The formula for potential disaster is simple: Surprise creates uncertainty, uncertainty leads to distrust.  Any sort of distrust in business is a threat to your overall viability. The “crisis” may be an allegation, an accident, a lawsuit, an investigation or a media inquiry.  Companies that are prepared to deal with the unexpected are in a better position to maintain their reputations.  In many cases, preparation and the ability to respond quickly can minimize the depth of a crisis.

Preparation and crisis communication planning involves many aspects.  It should include the development of protocols, procedures and rapid response action steps.  It should address the proper chain of command and identify those who may be designated as spokespeople.  It should define the various target audiences (including your employees) to whom communications would be delivered and the various methods or sources for how it would be delivered.

“A reputation is an incredible asset, one you can’t appreciate until you lose it,” said the former CEO of Waste Management, Steve Miller.  “And when you do, every aspect of business gets harder and more costly.”

-Jim Miller

I went shopping for a new phone the other day. I gravitated immediately to the iPhones and Blackberries. Then I moved down the line to the other phones with names I hadn’t heard of, but I had heard of the companies that built them. Finally I picked up a phone that seemed to represent the generic brand of phones. Immediately I began questioning the reliability of this product. Would I get the coverage I need? Would it break after only two months? It is cheaper, and I really don’t need all the features in the top-of-the-line model. But will I be replacing it much sooner?

Where did all of these questions come from? I’ve never read any studies comparing the quality of name-brand phones with generic phones. Nor have I seen any news reports regarding the quality of these phones. I haven’t even done any anecdotal studies with my friends comparing the two choices. All I know, and all I am basing my decision on is name recognition. I recognize the iPhone and the Blackberry, so I immediately assume they will perform better and last longer.

Now the question naturally arises, what if the generic phones did publish a series of reports detailing their superior longevity and coverage, but they did nothing to increase awareness of their product brand? I think it is safe to assume they would see a small increase in sales as a result of the few who took the time to read through the reports. This is the power of branding. Through multiple impressions placed on a consumer’s mind, a well-executed branding strategy can trump a detailed scientific study and will ultimately drive more sales and revenue.

Most consumers, myself included, do not have time to wade through scientific reports every time we make a purchase. We want to make the purchase quickly and move on to the next thing. How can we make good decisions and decisions we are happy with then? We pick a good brand and stick with it. Each additional impression further deepens our loyalty for that brand, a sort of salve for the buyer’s remorse syndrome.

I didn’t end up buying any phones that day. But I did get a good idea for a blog entry.

-Tommy Hummel

As it officially becomes summer and the swimsuit suit season arrives, let’s look at a rebirth of a classic surf brand icon.

To begin, I must explain a little about my background. I grew up about a mile from the beach in Carlsbad, California. As far back as I can remember, we would ride our bikes down to the beach and spend the days of summer soaking up rays (pre-sunscreen days), catching waves, playing beach volleyball, tossing the Frisbee around and yes, girl-watching. I was a surf rat. I worked at a surf shop in Oceanside, California which was then called Hobie Oceanside, and has since been renamed Surfride. I grew up on brands such as O’Neil, Gotcha, Quicksilver, O.P. and Reef. My first job out of college was as a rep for several of these companies.

As a rep I learned early on that many of these brands were using sex to sell their products. Beautiful women in bikinis became a central feature of surf posters displayed in stores and on surfer boys’ walls. It had become a way for companies to make a name for their brand and to sell their product, and one of these famous surf companies did just that to stand out from the rest. Reef designed a marketing campaign that would change the face of “bikini girl marketing,” putting their models in tiny thong bikinis which they coined the “Reef Girl.” And what do you know; the idea of women in thongs was so outrageous that literally overnight this little flip-flop company became a world-wide brand. It catapulted them and their brand above the rest. From posters to calendars to bikini contests, Reef girls became the signature of the Reef brand.

After years of success in the surf company industry and wide spread popularity of the Reef brand they felt that Reef could survive without the marketing ploy of the
Reef Girl contest, and were confident that the Reef brand could stand on its own. Did they know they were cutting off their nose despite their face? The Reef Girls were such an important piece of the Reef brand, it had become their signature, and in a way it had become their brand. With the disappearance of the Reef Girls came the drop in sales for the company and Reefs marketing presence dissipated as other surf companies jumped at the opportunity to show off their own brands. Well, it wasn’t long before customers, dealers, and young boys came clamoring for their thong bikini babes to return on calendars, posters, and pictures on the website. And yes, for the Reef Girls and their bikini contests to return as well.

Following a two year hiatus, the Reef Girls returned. So is it coincidence? Could the brand and its products stand on their own without the wildly popular thong bikini stunt? Is it that the timing of repositioning their brand beyond a marketing stunt and the recession created a “perfect storm”? Is it because they listened to customers, dealers, and young boys around the world and relented to pressure? Or is it that this little marketing stunt which helped to propel their brand into a world wide recognizable one may have actually been a good idea in the first place?

Whatever the reason, they’re back and you can vote for your all-time favorite Miss Reef as well as enter to become a judge at the next Miss Reef bikini contest in Panama at http://www.surfline.com/surf-news/bikini-contest–win-reef-bikini-girl-trip_27263/. As for me, I am positive the return of the bikini thong girls will be driving tons and tons of traffic to their web site and creating quite a stir as well as helping to sell tons of flip flops. I’m also crossing my fingers that I win that contest!

by Michael Doyle, Brand Iron President

It’s true, for a relatively cheap investment anyone can “design” with the same tools as a professional designer. However, there are countless reasons why you should work with a professional designer, such as; quality, dependability, and experience. Designers seem to be a dime a dozen, but there are a few qualities that set good designers apart from the herd.

1. Passion – This is the real weapon of a good designer, it cannot be imitated. A real designer is passionate about his/her craft; it is not just a job or a career but a lifestyle. Regardless of what you might say, first and foremost a graphic designer is an artist. Artistic intuition cannot be taught, passion cannot be taught; you either have it or you don’t and that is why not everyone can be a designer. Brand Iron is proud to have a passionate design staff that creates passionate work day-in and day-out for our clients.
2. Don’t just re-design, but re-align – You may have heard this in the past, “it’s outdated, your website needs to be re-designed.” There is more to it. Not only does it need to be redesigned, but realigned with the brand. Good design transcends technology, trends and must be aligned with your brand; something that I’m sure you’re neighbor’s 9th grader probably is not capable of.
3. Evolve – A lot of designers think that they get a degree and they’re set for the rest of their lives. Sorry to break it to you but it doesn’t work like that; the design industry is constantly evolving, the technology is constantly changing and in order to create successful design a designer must be constantly evolve with the industry. A degree is a good start, but it takes continuous research and learning, determination, attention to detail and hard work to be a successful designer.

As a business owner you should not expect anything less than what was mentioned above, and if you are, you are literally gambling with your livelihood. Perception is everything, and your brand needs to be perceived as the best. Quality branding is what Brand Iron does best; we forge brands and drive revenue.

Written by Andrew Hoffman